FAQs
  • General
  • Orders
  • Account & Subscriptions
  • The Razor Kit
  • Precision Shave Cream
  • Ultra Comfort Shave Gel
  • Calming Aftershave
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General

How can we get in touch with any customer service concerns?

We can be reached at hey@houseofatlas.com.

How can we get in touch if we want to partner with House of Atlas?

Please email us at partnerships@houseofatlas.com

Can I buy House of Atlas products in-store?

Yes, you can find us online and in-store at Target in the US and Walmart in Canada!

Are House of Atlas products tested on animals?

Never!

Where are your products made?

Our products are made all over the world, and we believe in full transparency. Manufacturing information is listed on the product packaging and you can email us at hey@houseofatlas.com for more information.

Will you be expanding into any new categories in the future?

Yes, and we want to hear your suggestions! If you want anything that you don't see, or have any feedback, please email us at hey@houseofatlas.com.

Orders

Can I edit or cancel my order?

Upcoming subscription renewals can be edited or canceled in your account. Head to our login page, enter the email address you used to place your order, and we'll send you an email with a code to log in. Make sure to make changes to your subscription before your scheduled renewal date, as we cannot cancel or edit processed orders.

How can I track my order?

Track your order by clicking the link in your shipment confirmation email or by viewing your order in your account. To access your account, just head to our login page, enter the email address you used to place your order, and we'll send you an email with a code to log in.

How long does it take to receive my order?

Anywhere between 3-10 business days depending on where you live, the weather, and other stuff we can't really control.

My package is damaged/missing. What should I do?

Email us at hey@houseofatlas.com and we'll take care of that for you!

What is your return policy?

Given the nature of the product we cannot accept returns. However, if you experience any issues, email us at hey@houseofatlas.com and we'll help you out!

Where do you ship?

We ship to all 50 states in the United States with the exception of the Ultra Comfort Shave Gel, which cannot be shipped to Alaska or Hawaii. We also ship to all Canadian provinces.

How much is shipping?

United States
Shipping is free on all orders over $18 (after discounts), while for orders under $18, shipping is $2.99. Shipping is always free for Razor Kits and Blade Refill subscriptions.
Canada
Shipping is free on all orders over $26 CAD (after discounts), while for orders under $26, shipping is $4.25 CAD. Shipping is always free for Razor Kits and Blade Refill subscriptions.

Can I order products without a subscription?

The Razor Kit and Blade Refills are subscription-based, but all of our other products can be purchased without a subscription. You can always subscribe later!

Account & Subscriptions

How do subscriptions work?

Select the product(s) you want, a delivery frequency and that's it. Your subscription will renew automatically according to your selected frequency. You can manage your subscription anytime from your account.

How do I log in to my account?

Head to our login page, enter the email address you used to place your order, and we'll send you an email with a code to log in. If you're having trouble logging in, feel free to email us at hey@houseofatlas.com.

How do I manage my subscription?

You can manage your subscription (skip, pause, add/remove products, modify frequency, change, cancel) directly from your account. Head to our login page, enter the email address you used to place your order, and we'll send you an email with a code to log in.

What is your cancellation policy?

You can cancel your subscription anytime. Make sure you do so before your scheduled renewal date, as we cannot cancel orders once we start processing them for shipping.

Is there a fee to join?

Nope! If you signed up for a subscription, you'll only be charged for a renewal when your next order ships.

The Razor Kit

What makes the Razor Kit different?

Our razors feature a Smartflex head and durable handle for control and reliable comfort. Made with five stainless steel blades, our blade refills provide a smooth, close, and comfortable shave. All of our blade refills come with a precision trim edge–just pull back the serum strip to perfect those sideburns and master the details. You'll also find a high-performance serum strip with aloe, Vitamin E, cocoa butter, and shea butter for a smooth, nourishing glide.

What's the difference between the Premium Razor Kit and the Essential Razor Kit?

The Premium Razor Kit comes with a metallic handle for a heavier, more controlled shave and includes two Blade Refills and a magnetic storage hook to keep your razor rust-free and within reach. The Essential Razor Kit comes with a handle and two Blade Refills but does not include a magnetic storage hook. Both handles are compatible with our blade refills.

How do I use the precision trim edge?

Just pull back the serum strip to shave in those hard-to-reach areas. We recommend pairing with the Precision Shave Cream for a smooth and extra precise shave.

Do I need to use shaving cream with the Razor Kit?

For the ultimate shaving experience, we recommend using the Razor Kit with the Ultra Comfort Shave Gel or the Precision Shave Cream. However, our blades are enhanced with a high-performance serum strip with Aloe, Vitamin E, Cocoa Butter, and Shea Butter so you can also use the razor all by itself.

Can I decide how often I receive replacement cartridges?

You can! You can choose to receive replacement blades every 2-5 months. Once you create a subscription, you can adjust your frequency anytime in your account.

Precision Shave Cream

What's the texture of the Precision Shave Cream like?

The Precision Shave Cream starts as a cream and works up to a thick, foamy lather that protects skin for a fast, comfortable, and accurate shave.

Does the Precision Shave Cream work well with sensitive skin?

It certainly does. It's dermatologist-tested, vegan, cruelty-free, and crafted for all skin types with clean, safe ingredients.

Should I moisturize after shaving with Precision Shave Cream?

Precision Shave Cream is packed with super moisturizing ingredients to keep your skin feeling soft and smooth all on its own. Feel free to finish your shave with our Calming Aftershave if you want your skin to feel extra silky and hydrated.

What's the difference between the Precision Shave Cream and the Ultra Comfort Shave Gel?

The Precision Shave Cream lathers into a thick foam, while the Ultra Comfort Shave Gel starts as a foam and turns into a creamy gel. Both are designed to help you get a quick, comfortable, and precise shave.

Is Precision Shave Cream available in other scents?

Currently, it's only available in our signature fragrance with refreshing woody notes of Leather, Fig, Vetiver, and Black Tea.

How strong is the scent and how long does it last throughout the day?

The Precision Shave Cream is lightly scented. While you might get whiffs of it throughout the day, the scent will remain subtle.

Ultra Comfort Shave Gel

What's the texture of the Ultra Comfort Shave Gel like?

The Precision Shave Cream starts as a foam and evolves into a creamy gel that glides effortlessly for a quick, close shave with maximum protection.

Does the Ultra Comfort Shave Gel work well with sensitive skin?

It certainly does. Our dermatologist-tested formula was created with hydrating and soothing ingredients like almond oil, willowbark extract, and allantoin to help soften skin, reduce irritation, and prevent ingrown hair.

Should I moisturize after shaving with the Ultra Comfort Shave Gel?

Ultra Comfort Shave Gel is packed with super moisturizing ingredients to keep your skin feeling soft and smooth all on its own. Feel free to finish your shave with our Calming Aftershave if you want your skin to feel extra silky and hydrated.

How much Ultra Comfort Shave Gel should I use?

A little goes a long way! One pump should do the trick with covering wherever you'd like to shave.

What's the difference between the Precision Shave Cream and the Ultra Comfort Shave Gel?

The Precision Shave Cream lathers into a thick foam, while the Ultra Comfort Shave Gel starts as a foam and turns into a creamy gel. Both are designed to help you get a quick, comfortable, and precise shave.

Is the Ultra Comfort Shave Gel available in other scents?

Currently, it's only available in our signature fragrance with refreshing woody notes of Leather, Fig, Vetiver, and Black Tea.

How strong is the scent and how long does it last throughout the day?

Ultra Comfort Shave Gel is lightly scented. While you might get whiffs of it throughout the day, the scent will remain subtle.

Calming Aftershave

Do I need to use an aftershave?

We recommend using the Calming Aftershave to keep your skin soft and protected after shaving. Our formula includes aloe, chamomile, and witch hazel to calm irritation and ceramide NP, vitamin E, and glycerin to strengthen the skin's barrier. The Calming Aftershave is also infused with beard oil essence for smoother skin and easier future shaves.

What's the texture of the Calming Aftershave like?

The Calming Aftershave is fast-absorbing with a non-greasy finish. It soaks in quickly with a refreshing tingle.

How much Calming Aftershave should I use?

A little goes a long way! One pump should do the trick, but feel free to indulge with some extra Calming Aftershave for the ultimate shave experience.

Does the Calming Aftershave work well with sensitive skin?

It certainly does. It was created with calming ingredients, like aloe and oat, that play well with sensitive skin types.

How often should I use the Calming Aftershave?

We recommend using it whenever you shave for optimal results. Using the Calming Aftershave will strengthen the skin's barrier, keep your skin feeling smooth, and soften stubble for easier future shaves.